Refund policy

Return & Refund Policy – Manderin.shop

Last Updated: August 13, 2026

At Manderin.shop, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or significantly different from what was ordered, you may request a return or replacement in accordance with this policy.

1. Return Eligibility

You may request a return or replacement if:

  • The product is damaged or defective when delivered.

  • You received the wrong product, size, color, or design.

  • The product received is significantly different from the product description or order.

  • The product is unused and remains in its original condition and packaging, where applicable.

To be eligible for a return, the product should be unused, unworn, unwashed, and free from stains, odors, damage, or signs of use.

2. Return Request Period

Please contact us within 7 days of receiving your order if you wish to request a return or replacement.

Return requests submitted after this period may not be accepted unless required under applicable law.

3. How to Request a Return

To initiate a return, contact our support team with:

  • Order number

  • Customer name and contact details

  • Reason for the return

  • Clear photographs or video showing the product and the issue

  • Any other information reasonably required to verify the claim

Our support team will review the request and provide return instructions if the request is approved.

4. Return Shipping

If the return is due to a defective, damaged, incorrect, or significantly misrepresented product, Manderin.shop may arrange or reimburse reasonable return shipping costs, subject to verification.

For other return requests, return shipping charges may be the customer's responsibility.

5. Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

If approved, the applicable refund will be processed to the original payment method or through another suitable method, depending on the payment method used for the order.

Refund processing and bank/payment-provider processing times may vary.

6. Replacement / Exchange

Where available, Manderin.shop may offer a replacement instead of a refund for products that are damaged, defective, incorrect, or otherwise eligible for replacement.

Replacement availability depends on stock.

7. Non-Returnable Situations

A return or refund may not be accepted when:

  • The product has been used, washed, altered, or damaged after delivery.

  • The product is returned without the original packaging where such packaging is required for the return.

  • The issue is caused by improper use, washing, care, or handling.

  • The return request is made after the applicable return period.

  • The product shows signs of wear, stains, odors, or other customer-caused damage.

Nothing in this policy is intended to limit any rights available to customers under applicable Indian consumer protection laws.

8. Damaged Products on Delivery

If your package arrives damaged, please take photographs of the package and product before using or disposing of the packaging and contact us as soon as possible.

This documentation can help us investigate the issue and process your request more efficiently.

9. Order Cancellation

If you need to cancel an order, contact us as soon as possible. Cancellation requests may not be possible once an order has been processed, packed, shipped, or otherwise dispatched.

If a cancellation is accepted, any applicable refund will be processed according to the payment method and applicable terms.

10. Contact Us

For return, replacement, refund, or order-related assistance, please contact:

Manderin.shop Customer Support

Email: help.manderin@outlook.com
Phone: +91 824091024
Address: 52, Sarita Society, Kargil Chowk, Puna Gam, Surat, PO: Bombay Market, Dist: Surat, Gujarat – 395010

Please include your order number in your communication so our support team can assist you more quickly.

11. Policy Updates

Manderin.shop reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be published on this page with an updated revision date.