Shipping policy

Shipping Policy – Manderin.shop

Last Updated: May 13, 2026

At Manderin.shop, we aim to provide a smooth and reliable delivery experience for every order. This Shipping Policy explains our order processing, delivery timelines, shipping charges, and related procedures.

1. Order Processing

Orders are generally processed and prepared for dispatch after successful order confirmation and payment verification.

Orders are typically processed within 1–3 business days. Processing times may be longer during sales, promotional events, holidays, or periods of unusually high order volume.

Once your order has been dispatched, you may receive shipping or tracking information where tracking is available.

2. Delivery Time

Estimated delivery time within India is generally:

Standard Delivery: 3–7 business days after dispatch
Delivery to remote or difficult-to-reach locations may take additional time.

Delivery estimates are not guaranteed and may vary depending on the destination, courier partner, weather conditions, public holidays, logistics conditions, and other circumstances beyond our reasonable control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

Delivery location
Order value
Product weight or dimensions
Promotional offers
Shipping method available

If free shipping is offered on selected products or orders, the applicable eligibility conditions will be displayed on the website or checkout page.

4. Delivery Areas

Manderin.shop currently aims to provide delivery services across India, subject to courier availability for the customer's location.

Certain remote, restricted, or otherwise inaccessible locations may have limited delivery availability.

If delivery is not possible to the address provided, our support team may contact you to discuss available options.

5. Tracking Your Order

Where tracking is available, tracking information will be shared with the customer after the order has been dispatched.

Customers can use the tracking details provided by the applicable courier service to monitor shipment progress.

Please allow some time for tracking information to become active after dispatch.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House/building number
Street/locality
City
State
PIN code
Valid phone number

Manderin.shop is not responsible for delivery failures or delays caused by incorrect, incomplete, or inaccurate information provided by the customer.

If an order is returned to us because of an incorrect address, failed delivery attempts, or the recipient being unavailable, additional shipping charges may apply for re-dispatch, where applicable.

7. Delayed Deliveries

Although we work with shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur because of:

Courier operational issues
Weather conditions
Public holidays
High order volumes
Transportation disruptions
Incorrect address information
Remote delivery locations
Government restrictions or other unforeseen circumstances

If your order appears significantly delayed, please contact our support team with your order number so we can assist you.

8. Failed Delivery Attempts

Courier partners may make multiple delivery attempts before returning an undelivered package to the sender.

Please ensure that someone is available to receive the package and that your phone number is reachable during the delivery period.

9. Damaged Packages

If your package appears visibly damaged at the time of delivery, we recommend taking photographs or video of the package and contacting Manderin.shop support as soon as possible.

If the product inside is damaged or defective, please refer to our Return & Refund Policy for information about requesting a replacement or refund.

10. Lost or Missing Shipments

If your tracking information indicates that a shipment has been delivered but you have not received it, please contact us promptly.

We may coordinate with the applicable courier partner to investigate the shipment status.

Please provide your order number and any relevant delivery information when contacting support.

11. Order Changes and Cancellation

If you need to change your delivery address or cancel an order, contact us as soon as possible after placing the order.

We may be unable to make changes once an order has been processed, packed, or dispatched.

If an order has already been shipped, additional charges or restrictions may apply to address changes or re-delivery.

12. Cash on Delivery

If Cash on Delivery (COD) is available for your location and order, the applicable COD option and conditions will be displayed during checkout.

COD availability may vary by location, product, order value, and courier service.

13. Contact Us

For shipping questions, tracking assistance, delivery issues, or other order-related support, please contact:

Manderin.shop Customer Support

Email: help.manderin@outlook.com
Phone: +91 824091024
Address: 52, Sarita Society, Kargil Chowk, Puna Gam, Surat, PO: Bombay Market, Dist: Surat, Gujarat – 395010

Please include your order number when contacting us about a shipment so that our team can assist you efficiently.